Refund Policy

Mount Hagen Coffee Refund Policy

Last Updated: 01/21/2024

At Mount Hagen Coffee, we are committed to ensuring your satisfaction with our products. Please review our refund policy carefully.

We do not allow returns for food products due to safety and health reasons.

    Damaged or Defective Products:

    If you receive a damaged or defective product or if the item is incorrect, please contact us at within 7 days of receiving your order. Provide detailed information and, if possible, attach a clear photo of the shipping label (including your name and address), and of the damaged or defective item.

      Refund Process:

      Upon review and verification, we will either initiate a refund to your original method of payment, or send you a replacement of your original order.

        Non-Refundable Items:

        Due to the nature of our products, refunds are not available for items other than damaged or defective products.

          Contact Us:

          For any refund-related inquiries, please contact us at or visit our contact page.

          Important Notes:

          Timeframe: Requests for refunds must be made within 7 days of receiving your order.
          Verification: We may require additional information or evidence to process your refund request.
          Communication: We will keep you informed throughout the refund process via the email address provided during the purchase.