Refund Policy

Mount Hagen Coffee Refund Policy

Last Updated: 01/21/2024

At Mount Hagen Coffee, we are committed to ensuring your satisfaction with our products. Please review our refund policy carefully.

Eligibility:
We do not allow returns for food products due to safety and health reasons.

Damaged or Defective Products:

If you receive a damaged or defective product or if the item is incorrect, please contact us at coffee@mounthagencoffee.com within 7 days of receiving your order. Provide detailed information and, if possible, attach a clear photo of the shipping label (including your name and address), and of the damaged or defective item.

Refund Process:

Upon review and verification, we will either initiate a refund to your original method of payment, or send you a replacement of your original order.

Non-Refundable Items:

Due to the nature of our products, refunds are not available for items other than damaged or defective products.

Contact Us:

For any refund-related inquiries, please contact us at coffee@mounthagencoffee.com or visit our contact page.

Important Notes:

Timeframe: Requests for refunds must be made within 7 days of receiving your order.
Verification: We may require additional information or evidence to process your refund request.
Communication: We will keep you informed throughout the refund process via the email address provided during the purchase.